Questions about downloading
the software and technical
problems.
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What do I
have to do in order to play
in BeTheDealer Casino? |
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How long is
the download process? |
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What are the
minimum system requirements
for running the casino software? |
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What should
I do if I receive a message
"Disconnection Timeout"? |
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I don't see
the BeTheDealer icon on my desktop.
How can I find it? |
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I received
a message "Username or Password
incorrect". What's wrong? |
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What should
I do if I receive a message
"Internet connection not detected"?
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What do I
have to do in order to play
in BeTheDealer Casino?
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In order to play in BeTheDealer
you must first download and
run our software. You can easily
do this by following our step-by-step
Quick
Start, which describes
in detail how to install the
casino software. You can also
click on the 'Download Software'
button on our main page to download
the casino software.
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How long
is the download process?
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The casino software is compressed
to about 5 MB, which takes approximately
15 minutes to download using
a standard 56 Kbps modem. Using
ISDN or DSL this takes considerably
less time. Having the software
downloaded to your computer
gives you a much more stable
and exciting gameplay. The graphics
are beautifully rendered and
are intended to create the atmosphere
of a real casino and give you
a sense of actually being in
the casino. Also, since the
graphics and games modules are
already installed on your computer,
only small packets of data are
transferred between your computer
and our servers. For more information
on downloading the casino software
refer to our Quick
Start.
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What are
the minimum system requirements
for running the casino software?
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Our casino software's minimum
requirements are: Pentium 133Mhz,
8 MB of hard disk space, 16
MB of RAM with either Windows
98, 2000, ME, XP or NT operating
systems. For the most enjoyable
gaming experience set your screen
resolution to 800X600 or higher
and set the screen colors to
High Color (16 bit) or more.
If you are using a resolution
of 640X480, you might consider
hiding your Taskbar. You can
do this by right click on the
Taskbar, select "Properties"
and then put a checkmark on
the "Auto hide" checkbox.
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What should
I do if I receive a message
"Disconnection Timeout"?
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This can be caused either
by not taking any actions in
the casino for 10 minutes or
by having a slow Internet connection,
which is possibly affected by
heavy traffic on the Internet.
If you receive this message
simply try to reconnect to the
casino.
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I don't see
the BeTheDealer icon on my desktop.
How can I find it?
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If you can't find the 'BeTheDealer'
icon on your desktop simply
follow these steps:
- Click on the "Start" at
the bottom left corner of
your screen.
- Choose "Find" or "Search"
and then choose "Files or
folders" or "For Files or
Folders".
- In the text box under
"named", or "Search for
files or folders names",
type in BeTheDealerCasino
and click on "Find Now",
or "Search now". This will
start the search for BeTheDealerCasino.exe
file.
- If you get a file BeTheDealerCasino.exe
under the "name" tab in
the white window then BeTheDealerCasino.exe
was found. Double click
on the file in order to
run the casino software.
- If the search ended without
giving any results then
the file is not present
on the hard disk. If you
have other drives configured
on your hard disk (like
d: or other drives) you
can repeat the search in
each of the other drives.
If you still don't find
the file you will have to
download the casino software
again.
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I received
a message "Username or Password
incorrect". What's wrong?
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If you have forgotten your
username or your password, please
send us your name, address,
phone number and e-mail under
which you have registered to
support@BtdCasino.com
and request your username and
password. Once your details
are authenticated, you will
receive a notification to your
e-mail containing your username
and your password.
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What should
I do if I receive a message
"Internet connection not detected"?
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Check if you are connected
to the Internet and try again.
If you're still encountering
problems contact our support
at support@BtdCasino.com.
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